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All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. We’re constantly replenishing our most popular items, as well as adding new arrivals almost every day! Any orders placed over the weekend or on a public holiday are shipped the following business day. Free shipping for many products! Please allow 24 hours for your order to ship from Polly HQ. Therefore you will still have to pay $6.95 with Afterpay. Smaller items such as accessories and cosmetics are usually wrapped in bubble wrap or amongst other items of clothing or shoe boxes within your parcel. Why aren’t the items I added to my cart on the website displaying in the app? Don’t you worry babe! We do not have record of items in other orders because they will not be linked to that label. Your return may delayed in getting back to us due to delays with international carriers. Depending on your payment method, funds may take up to 7 business days to post to your account. There is no difference to our returns policy for the return of sale items. Polly wearing purple and black with red headband, 1989. As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. makena0694169 commented on 2/3/20 . Please follow the instructions, depending on your order number. So sorry babe! The cart is not currently shared between the website and the app but will be in the upcoming months. If you have paid original postage to receive your order and a return is made then this is non-refundable. Exchanges. International return packages can take 4 weeks or more to reach our facility. 1992 Polly Pocket Princess Pollys necklace It is really hard to find polly pocket with original packaging The price is for 1 set. MY PROMO CODE / GIFT CARD CODE ISN’T WORKING! Not to worry, we have a very flexible return policy! Vaccines are a national priority, but not “silver bullets” for reopening,… Establishing a company in changing times: danger and opportunity . Simply opt for the refund when booking your return. We aim to process your return within about 6 business days of receiving the package. Free shipping for many products! If loungewear is for you, we have super cosy and comfy joggers and crop tops made for relaxing. Disney Polly Pocket Princess Doll Lot. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab.Delivery times may vary, especially during peak periods. Condition is "Used". The carrier may take 24 hours to update tracking information online. Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. You will receive shipping information once your order leaves Polly HQ! I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. Not to worry, just shoot us an email so we can help! 1 - Princess Polly in her pink dress. If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine! Tamsin as part of the Bay Window House playset, 1993 Good Condition is "Used". polly pocket dolls lot Disney Princess. Yes of course! USA customers also have the option to checkout with Afterpay, a third party company who will set you up with a fortnightly payment plan to pay off your items and receive them straight away! Firstly, please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. Items may be returned within 30 days of delivery for an exchange, gift card, or refund. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Polly wearing a gold dress as princess polly, 1990. Once you receive the order, you're welcome to make a return with us. International return packages can take 4 weeks or more to reach our facility. Polly Plays Princess Ring is in very good condition. It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! This usually takes anywhere from 2-10 working days. Receive 10% off just by signing up! The US app is only available in $USD at this time, while the AU app is only available in $AUD. All refunds will be processed back to the original payment method used to place the order. No exchange/return/refund. To contact head office, please use the enquiry form. We now offer FREE 2-Day Shipping when you spend $50 or more. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. Comes with what you see. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. excludes cosmetics). If you would like to make an exchange, please complete the request when booking the return. This includes sale items. Please use Chrome or Firefox for the best experience. You are ${ shippingDifference | money } away from free US shipping. If this is applicable it will be stated on the product page. If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! We are working hard to make this is a better experience for our customers. The Princess Polly returns process is easy! For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools). This may show as a ‘label created’ status with the carrier, and the carrier may take 24 hours to update tracking information online. From there, any payment already made toward the items will be refunded by AfterPay themselves. Any orders placed over the weekend or on a public holiday are shipped the following business day. If you have ordered from our US store and your order number starts with #US, If you have ordered from our AU store and your order number starts with #AU. To begin the return process, please submit your International USA Princess Polly order return. If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further! For our international babes, we’ll get your order out the door within 24 hours. All orders are custom made and most ship worldwide within 24 hours. Please double check the shipping option you selected. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. My package was delivered, but I haven’t received it! Good overall condition. When we receive your return parcel, we can then cancel the payment plan for your items sent back to us (less $6.99 if using our free returns label). Learn more about this item Shipping and return policies Loading Ready to ship in. The wishlist is not currently shared between the website and the app but will be in the upcoming months. Unfortunately, multiple orders cannot be combined in one package at this time. You’ll need to place another order or return any unwanted items. The only exceptions are Russia and Mexico. I agree to the terms & conditions and to receive periodic promotional emails. Please have an image of the parcel ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. You can log in to your Afterpay account to view your updated payment schedule at any time! ${ cartDonation.lightboxDonateButtonCta }. We suggest signing up for a restock notification for the item, and you will be notified via email when the product becomes available again! For our international babes, be sure to submit your return on our website and take note of your own tracking information and receipt, as we won't be able to track or monitor this for you! CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX? Polly pocket replacement dolls: 1. Please allow at least 6 business days for your return to be processed by our team. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! For all other countries you may be charged duties and taxes upon entry into your country. Once your return has been processed, log in to your AfterPay account to check out your new payment schedule! All swimwear returns must have their hygiene seal intact. Polly Pocket gold locket - Princess Palace - Keepsake Collection - 1993 Bluebird Toys ⭐️ Please favourite my store, as I add new items all the time ⭐️ This rare 1993 Princess Palace Polly Pocket gold heart shaped locket is super cute and in what I would describe as excellent condition apart from You can also email our team directly with all of the above to hi@princesspolly.com! Items can be returned within 30 days of delivery for exchange, gift card or refund. Our USA Store is a totally separate website from our Australian (AUS) Store. We ship from LA so you'll receive your order super fast! It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link. Why aren't the items I added to my wishlist on the website displaying in the app? If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded. If you've previously had an account with us, you'll need to create a new account on the USA Store. I have removed all torn rubber clothing. It is shaped like a fairy-tale book with a gold clasp on the side and when you open it there is a sparkly princess playset! We use a sizing tool to provide a confident recommendation based on what similar shoppers have bought and kept. We're now very pleased to say, we ship from the USA, with local returns and local customer service here in the USA. For hygiene reasons, some items are non-returnable. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. We're happy to help clarify our return/exchange processing time. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. Oh Polly is here for all your fashion needs. If you wish to use it on the USA Store, please email hi@princesspolly.com and we'll transfer it for you! For all orders shipped to Canada and the UK - import duties and taxes will be paid at checkout. Our USA Store is a totally separate website, so different products may be available. Product name and code of the missing item ordered found on your order confirmation email, Photo of the parcel if it looks tampered with. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. By following the reset my password links you can safely and securely reset your password directly. Offizieller instagram-Account. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! Receive 10% off just by signing up! You can shop all things fitness and activewear here too by our sister brand Bo+Tee. We will continue to update our website if any additional delays are expected. Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! Make sure it’s valid for all items in your order (eg. Minor paint imperfection on the back of her dress, as shown. No discoloration on throne or Polly. Free shipping for many products! The entire inside shines! We'll just remove the items you have returned from your Afterpay payment plan. Items must be received in original condition - unworn, unwashed, with all tags still attached. There was a problem calculating your shipping. Click here to book a return with US Store, Click here to book a return with AU Store. Light wear and fading. All refunds will be processed back to the original payment method used to place the order. This is beautiful piece in fantastic condition, no damage, discolouration or fading. As long as your return is lodged or initiated within 30 days of receiving your items we can accept returns back for processing. If you're returning items that were purchased using AfterPay, you have the option to cancel your payment plan. You have exceeded the $2,000 transaction limit with Afterpay. And this is due to the import restrictions into these countries … sorry gals! Terms of Service apply. If you can’t log into your account using the details you used to create your account, you may not have been successful creating this originally :( What you can do is try creating an account again to register your details. Still no luck? We'll deduct $6.95 from the refund for use of our returns shipping label. When a return is submitted in our system, a label is created specifically for the items in that order. Find many great new & used options and get the best deals for Lot of Disney Princess Polly Pocket Doll Dresses at the best online prices at eBay! However, multi-currency is in the works to be supported this year! There may be restrictions in place with your details in the Afterpay system. Duties, taxes, and VAT are not refunded on international returns. Just shoot us an email so we can help! WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR STORE CREDIT? If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. Light wear and fading 2. Princess polly have amazing customer… Princess polly have amazing customer service. While we can't provide estimates of when items will be back in stock, we encourage you to sign up for restock notifications so that we know you're loving the style and we'll work on getting more in ASAP! If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Privacy Policy and Get shipping cost. Gift cards are non refundable. Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. I will be placing another order VERY soon :) 2 - Prince Caspar 3 - Horse 4 - Carriage 5 - Dark pink Starlight Compact - LIGHTS UP! All Items I sell come from a Smoke In the meantime, check out our bangin' New Arrivals for something else you might fall in love with! Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. Please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Original shipping fees (if applicable) are non refundable. When choosing to return your item for a gift card, your refunded amount will be allocated to your Princess Polly gift card, and not your AfterPay. Can you tell me when something is being restocked? Afterpay is a separate company to us, so we can't be sure of the exact reason why your transaction was declined. Condition is "Used" Toys and items used may have scuffs scratches or marks .no batteries are included See my store for many items new and used items> Once despatched you will receive a tracking number via email for your order! If you have paid with a gift card and opted to receive a refund, the amount is refunded to the original gift card. If you previously had a gift card or store credit with us on our AUS Store, this will still be on the AUS Store. 1–3 business days. Once received, we aim to process your return within 6 business days. Get in touch with our Customer Experience team via email and please be sure to include the following info for our team: Once an order is placed, we're not able to make any changes to the items in the order unfortunately! Condition - Sealed with original packaging - Although sealed, the item is not perfect. The set has the original very often missing little polar bear called “snowy”. Shipping/Delivery address you provided at checkout when placing your order. If your items are out of stock and you have paid an additional amount, not to worry, you will be refunded in full back to your original form of payment. Find many great new & used options and get the best deals for Disney Princess Little Kingdom MagiClip Dolls 4 dolls 6 dresses at the best online prices at eBay!

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